Services
L7 UNIVERSITY.
L7 UNIVERSITY offers a growing catalog of live and on-demand training options carefully designed to give new and experienced users the skills and knowledge they need to leverage the power and extensibility of L7|ESP.
Content Support.
Configure, extend, and customize your implementation(s) of L7|ESP with the help of direct access to L7 engineers who are familiar with your use cases, personnel, and goals for the L7|ESP platform.
Dedicated developer help
The Content Support team can assist and educate your team to achieve self-sufficiency with:
- Consultation on content design
- Code reviews
- Data architecture
- Solutions architecture
- Performance optimization
Office hours
Join regularly scheduled office hours where you can ask questions and screen share.
Slack connect
Contact L7 directly via your team's dedicated Slack channel.
Blueprinting.
The blueprinting process (and associated artifacts) aims to create a clear, comprehensive design that aligns business objectives with technical solutions. It helps ensure that all stakeholders have a shared understanding of the project’s goals, design, and implementation. This process helps identify potential challenges early, streamlines implementation, and facilitates efficient resource allocation, ultimately leading to more successful project outcomes.
Process flow diagram
Business process mapping ( lab manufacturing, clinical operations, etc... ).
System architecture diagram
Where does L7|ESP fit into the customer’s ecosystem of systems and instruments, equipment and other software systems).
Entity relationship diagram
Where and how do data move from process / workflow and how are they manipulated each step of the way.
Implementation.
L7 Informatics identified a need to define a reliable & repeatable implementation methodology given our fast-growing services portfolio. The Implementation team has collated a wealth of best practices and lessons learned to build a Software Development Life Cycle (SDLC) methodology specifically for use during customer implementations.
Benefits of the SDLC (and associated artifacts) include:
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- Well defined roles and responsibilities across project team member types
- More repeatable outcomes via robust templates & work instructions
- Greater regulatory compliance with clinical & software validation requirements
- Greater confidence and reference-ability with L7’s growing customer base
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Compliance.
As the leading data intelligence software for life sciences and healthcare, we recognize the need for documenting the qualification of software to meet regulatory and certifying body requirements.
Comprehensive L7|ESP platform compliance
To help you establish and maintain software that is compliant with regulatory and certifying body requirements, the L7|ESP platform is developed and tested in accordance with prevailing software standards including GAMP5 and CFR Part 11. We provide documented release notes and testing summaries with each L7|ESP platform release.
Reducing customer's qualification burden
Each L7 services implementation follows an established SDLC which includes well-documented verification of customer-specific configurations. The customer-specific User Requirements, design documentation, Verification Test Matrix, and Summary Reports that are created within an L7 implementation are provided so you can leverage this work for validation activities — greatly reducing the burden of performing IQ/OQ/PQ by your CSV team.
Product Support.
L7 Informatics Product Support provides expert technical assistance worldwide through highly experienced professionals committed to customer satisfaction. Our highly skilled support team has a comprehensive knowledge of our different products.
Basic support
Online knowledge-base articles email support
Daily care
Email and voice/video support during normal business hours
Constant care
Email and voice/video access to our customer support team 7x24x365
Hosting.
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L7 Informatics is cloud-agnostic
Compute (servers, storage and network)
Managed and supported operating systems, database platforms and web services
Life Science-experienced quality oversight for operations and support
Audit and governmental regulatory defense on your behalf
Qualified and auditable infrastructure
Managed security
Operational SOPs
Delivered qualification of customer systems, databases, network
Control where data resides
Managed backups
Disaster recovery
Anti-virus, monitoring and response
How L7|ESP is hosted in a validated cloud
